Frequently Asked Questions
Expert answers to your projection and audiovisual equipment inquiries.
What is the standard shipping timeframe for large projection screens?
Most projection screens are custom-built and ship within 5 to 7 business days. Transit time varies by carrier, but you will receive a tracking number as soon as your order leaves the warehouse.
Do you offer technical support for projector installation?
Yes, our team of AV specialists provides complimentary phone support to help you calibrate your projector and assist with mounting configurations for optimal image quality.
What is your return policy for electronic equipment?
We offer a 30-day return window for unopened products. Please note that projectors with more than 5 hours of lamp usage may be subject to a restocking fee to account for component wear.
Are your products covered by a manufacturer warranty?
As an authorized dealer for all brands we carry, every product includes a full manufacturer's warranty. We also offer extended protection plans for additional peace of mind.
Do you provide bulk discounts for corporate or educational institutions?
Absolutely. We offer specialized pricing for volume orders, schools, and government agencies. Please contact our sales department to request a formal quote.
How do I know which projector brightness (lumens) is right for my room?
Brightness requirements depend on ambient light and screen size. For dark home theaters, 1,500-2,500 lumens is ideal, while brightly lit classrooms or offices typically require 4,000 lumens or higher.