Returns & Exchanges

At Protech Projection Systems, we stand behind our high-performance audiovisual equipment and offer a 30-day return policy to ensure your complete satisfaction with every purchase. If your electronics are defective or do not meet your project requirements, we are committed to facilitating a seamless exchange or refund process.

Return Process

• 1.
  Request Authorization

  Contact our support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Secure Packaging

  Place the item in its original manufacturer packaging, including all cables, remotes, manuals, and protective foam inserts to prevent transit damage.

• 3.
  Label and Ship

  Clearly write your RMA number on the outer shipping carton and dispatch the package via a trackable carrier like UPS or FedEx.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and serial number, your refund or replacement will be processed within 5 to 7 business days.